Views: 0 Author: Crystal Publish Time: 2025-08-01 Origin: Site
As a happy paradise where children can play to their heart's content and release their nature, safety in indoor amusement parks has always been the core and bottom line of operation and management, allowing no slack or negligence. The stability of every facility and the standardization of every process are directly related to the physical and mental health of children and the happiness and peace of families. Based on this, this article has specially compiled a detailed and highly operable emergency action guide for accident handling. This guide not only covers the prediction and identification of various emergencies, but also refines the whole-process operation specifications from initial response, on-site disposal to follow-up . When an unexpected situation comes suddenly, it can become your "emergency bible", helping you make accurate judgments in the shortest possible time, quickly mobilize resources, take scientific and effective response measures, minimize the impact of the accident, and make every effort to protect the life safety and legitimate rights and interests of every visitor, so that the indoor amusement park can truly become a safe haven where parents feel at ease and children feel comfortable.
The concept that prevention is better than cure is particularly profound in the safety management of indoor amusement parks. Indoor amusement parks need to establish a systematic equipment inspection and maintenance mechanism, and arrange professional and technical personnel to conduct comprehensive inspections of all amusement equipment at different intervals such as daily, weekly, monthly, and quarterly. The daily inspection focuses on basic conditions such as whether the connecting parts of the equipment are firm, whether the protective devices are intact, and whether the operating sound is normal; the weekly inspection goes deep into the internal structure of the equipment to check the wear degree and lubrication of parts; the monthly and quarterly inspections, in particular, should carry out systematic performance tests and debugging in combination with the equipment instruction manual and industry safety standards to eliminate potential safety hazards from the source of hardware.
Meanwhile, the safety literacy of employees is the core soft power in accident prevention. Amusement parks should regularly organize safety training for all employees. The training content not only includes theoretical knowledge such as equipment operation procedures and emergency situation identification methods, but also allows employees to personally experience the disposal processes of various potential risks through simulation drills. For example, simulating the correct posture for helping a child who falls on climbing facilities, the soothing words and evacuation guidance skills when encountering sudden equipment shutdown, etc. Through repeated training and drills, safety awareness is deeply rooted in the hearts of every employee, enabling them to detect potential dangers in daily work and deal with them in a timely manner, thus nipping accident signs in the bud.
A scientific and comprehensive emergency plan is a "magic anchor" for indoor amusement parks to deal with unexpected incidents. Each park must, in light of its own actual conditions such as site layout, equipment types, and visitor flow, tailor detailed plans covering various possible emergencies including fire, earthquake, equipment failure, visitor injury, and stampede risk. In addition, all plans must contain a complete list of emergency contacts, which should be updated regularly to ensure smooth communication, thereby making the emergency plans truly operable and enabling them to function efficiently when a crisis arises.
When a visitor has a personal accident in the park, such as a fall or collision, on-site staff should stay calm at the first time. For minor injuries like skin abrasions and slight bumps, they need to quickly take the injured to the medical first-aid point in the park, comfort the injured visitor and the accompanying parents at the same time, ask about the injury process in detail and make records. If there are serious injuries such as fractures and uncontrolled bleeding, they should immediately call the emergency number. While waiting for rescue, arrange special personnel to guard the scene and keep evidence such as surveillance video clips of the scene and the status of the involved equipment, so as to provide a basis for subsequent liability determination, insurance claims and accident investigation.
When parent disputes arise due to minor frictions such as children competing for toys or conflicts over playing order, nearby staff should take the initiative to intervene within a short time and handle them by means of "first listen, then empathize, and then mediate". First, guide both parties to a relatively quiet rest area respectively to avoid quarrels in public areas from expanding the impact; listen to the demands of both parties patiently; if the dispute involves specific behaviors, immediately contact the monitoring room to retrieve the video of the relevant period.
When facing customer complaints, the reception staff should listen attentively throughout the process without interrupting at will, and use a notebook to record the core points of the complaint, such as time, place, involved personnel and specific problems. For reasonable demands, they should immediately apologize sincerely and put forward solutions on the spot; for complex complaints, they should feedback the problems to relevant departments, coordinate to formulate solutions and reply in a timely manner, and if necessary, the management should follow up personally to ensure customer satisfaction.
Once receiving a report of loss from a visitor, staff should immediately ask for details of the stolen items, such as name, characteristics and value, and at the same time contact the monitoring center to retrieve the surveillance video of the corresponding area and period to carefully check suspicious persons and behaviors. If the stolen item is a valuable one, immediately assist the victim to call 110 to report to the police. During the handling of the incident, timely feedback the progress to the victim, comfort their emotions, and avoid secondary complaints due to improper handling.
When receiving help from parents or children about separation, staff should comfort the other party's emotions at the first time. For the lost child, take him/her to the service desk, get his/her information, record the child's appearance characteristics, clothes and other information, and immediately inform the broadcasting room to broadcast a missing person message.
In case of a sudden power outage, staff in each area should immediately turn on the emergency flashlights they carry for lighting, and confirm the scope and cause of the power outage at the same time. Staff need to maintain order in their respective responsible areas. After the power is restored, first check whether all equipment is normal, and then guide visitors to continue playing in an orderly manner after confirming safety.
When amusement equipment has malfunctions such as abnormal noise, jamming or sudden stop during operation, the on-site operator should immediately press the emergency stop button, cut off the power supply of the equipment and set up a warning sign.
In case of a fire, staff should press the fire alarm button, immediately start the fire emergency plan, quickly evacuate along the predetermined evacuation route, and cooperate with the fire department in fire fighting work.
Indoor amusement parks should establish an "accident case database", classify and file the handling process, experiences and lessons of each accident, regularly organize management and staff to conduct study and discussion, and continuously improve the professionalization and standardization level of safety management to ensure that the emergency plan is always in line with the actual operation of the park.
By implementing the above measures, indoor amusement parks can build an all-round safety protection network while bringing joy to visitors. Safety is the lifeline of park operation. Only by integrating the safety concept into every link and every employee's actions, and continuously improving risk prevention and emergency response capabilities, can every visitor enjoy fun and feel at ease during their visit, truly achieving the operation goal of "joy and safety going hand in hand".
Having read this far, has it brought some new ideas for the operation of your indoor amusement park? If you have any other questions, please feel free to contact us. We will provide you with more detailed answers and support.
