0086-18968996888
  info@bettaplay.com
Trade FAQ
Home » FAQ » Trade FAQ

FAQ Category

Trade FAQ

  • Our promise to the clients:

    Our promise to the clients:
    1. Rapid response to your enquiry in 12 working hours. 
    2. Experienced staffs answer all your questions in fluent English.
    3. Customized design is available. OEM & ODM are welcome. 
    4. Exclusive and unique solution can be provided to our customer by well trained staffs. 
    5. Special discount and protection of sales area provided to our distributor.
    6. Warranty: The lefe expectancy could be more than five years under good maintenance. The warranty is 1 year, 
    which means that you could turn to us for help if there is any quality issue (factitious destroy not included) during warranty period. 

  • Quality Control?

    Q7: Quality Control?
    A7: To ensure there’s no problem to trouble the customers, we keep doing goods inspection before shipment,
     and assembly structure in advance.

    Q8: After-sales Services?
    A8: We insist on offering top class product and service.


    If any questions related to our product feel freely to contact us. Customer’s satisfaction is our biggest happiness.



     

  • Is it possible to get the best price from your factory?

    Q5: Is it possible to get the best price from your factory?
    A5: Yes, we always give the most competitive prices. We are hoping for future long-term business relationship. 
    To win bigger market with lower profit.

    Q6: What is the delivery time for order?
    A6: Normally It is about 5-25days after deposite, Final time due to actual situation.

  • Installation Services?

    Q3: Installation Services?
    A3: Once you place the order, we can freely offer the customers CAD Drawings-Installation Manual. 
    The detail list of component list will send together.
    We also can send our professional chef to your site to help installation.

    Q4: What is the delivery time for order?
    A4: Normally It is about 5-25days after payment, Final time due to actual situation.

  • Q1: Can you do OEM? Customized Design?

    Q1: Can you do OEM? Customized Design?
    A1: We can freely make different size and structure in design to achieve the maximum use of your space. 
    And we also accept to produce the unusual play items.

    Q2: Can I get sample form you ? How ?
    A2: Yes, after we receive your payment ,we will arrange the sample as your required.If your formal order quantities is as we request , 
    the sample charge will be deducted from the balance.

  • what about the payment for Installation of the kids zone?

    Q :what about the payment for Installation of the kids zone?
    A:1st, if the kids zone is small, and easy to install,or our customer insist to install by themselves,
     we would pre-install , and mark each metal posts and accessories and take photos and
    videos to guide about the installation,
    you would also get a professional instruction from us.
    And , if the project is big ,we can provide installation services as your requirement.
    We have the professional installation team.Installation costs are calculated separately.

    Q:How can I place order ?

    A:Sign contract-- Pay deposit-- Production--Pay balance--loading – delivery.
    We also have installation service , if you need , please tell us in advance. 
Choose Quality, Choose Service, Choose Better Price 

NAVIGATION

CATEGORIES

CONTACT INFO

 Ms. Katie Zhang
  info@bettaplay.com
 0086-18968996888
 Yangwan Industrial Area,Qiaoxia Town,Yongjia County, Wenzhou, Zhejiang, China (Mainland)

SUBSCIRBE

Be the first to know about our latest products.
Copy right © 2017 Betta Support By Cloud Web.Friend Links   浙ICP备17040749号-1