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Warranty & Maintenance

Market Research
Commercial Indoor Playground Maintenance, Spare parts & Upgrades
In order for your commercial indoor playground and sports park to operate smoothly, successfully and competitively over the years to the satisfaction of your users and you, maintenance is key. Also in this area, it is important to have not only a supplier but a partner. A reliable partner will advise and help you with design and engineering, installation, global support and maintenance, fast delivery of spare parts, and consulting.
By offering Pokiddo customised maintenance services, we bring the park operators peace of mind and keep the parks looking fresh for years to come.
We take care of all sports park owners, no matter where they bought their park.

Maintenance of your commercial indoor playground
Rapid Supply of Spare Parts and Accessories
Adapt your Commercial Indoor Playground to New Trends
Building your New Sports Park or Indoor Playground
9 Reasons to Choose
Pokiddo Warranty & Maintenance

1.Vertical Integration, Zero Delays

In-House Production: Soft play ,LLDPE Structures, Springs, galvanized frames, mats, PVC safety pads, Fiberglass Attractions, climbing walls – all manufactured under our roof (ASTM/EN1176 certified).
No Middlemen: Control quality from raw materials to final assembly.
 

2.Retrofit Expertor

Customized adaptive upgrade or maintenance solution according to your old playground location, space condition, budget and ROI analysis to update to the latest commercial indoor playground trend--a good planned upgrade in your aging playground in existing indoor commerical playground can even done smoothly without shutting down your old commercial indoor playground

3. 30,000㎡ Playground Industrial Workshop

Our 30,000㎡ factory has 9 Specialized Workshops:
welding (steel frames) | woodworking (custom themes) | Rotomolding (LLDPE structures) | Printing Machine | Stainless Steel Workshop
Precision sewing | Anti-corrosion spray finishing | Soft Play | Test assembly
Capacity: Monthly output of 700+ customized indoor and outdoor play systems. Here’s the kicker: that scale lets us rush YOUR replacement parts in 72hrs after your confirmation of all the details.

4. Video-call Maintenance Alerts

We don’t just fix – we “predict”
Our Playground Maintenance Predictive Ability: Regular maintenance service available, we can remotely inspect your old playground 30 days in advance to predict failures and solve problems by a video call meeting with your commercial indoor playground operator. If you need we can also send our installers to your site for hand-on support for your commercial indoor playground maintenance service.

5.Certified Global Standards

Global Compliance Made Visible:
Too far to visit our factory in Wenzhou China ?
Virtual Showroom: Our sales consultant can walk you through 3,000㎡ sample room with 800+ SKUs via live video.
Confused about EN71 vs ASTM commercial indoor playground safety rules? Welcome to visit our standards show room : Compare EN vs. ASTM safety specs side-by-side in our 300㎡ display zone.

6.Unmatched Responsiveness

24/7 Global Support: 91% remote resolution rate in <60min (12 languages supported).
Emergency Support: Urgent onsite repairs guaranteed within 12hrs (USA Pokiddo Team /India Pokiddo Team ).

7.Engineering Excellence

100+ certified engineers dedicated to playground innovation.
15,000+ annual R&D hours fueling maintenance tech breakthroughs.
 

8.Safety for playground is our basic mission

20+ Global Certifications: From TÜV to CPSC (view online).
Pokiddo Installation Test Support : Our CEO and founder of Pokiddo, Mr Bao is the spokesman for TUV China. To make playground safe and fun is our basic mission. Pokiddo Installation Team support for your 3rd Party Certification on site is available.
We are proud that we have spared a lot of efforts to make kids playground safe and fun.
The following is Pokiddo Involvements in Drafting National Standards:
National Standard GB/T 31258-2024 "General Technical Requirements for Zip Lines"
National Standard GB/T 28622-2012 "Amusement Facilities Without Power — Terminology"
National Standard GB/T 41855-2022 "Small Amusement Facilities — Spinning Chairs"
National Standard GB/T 28711-2012 "Amusement Facilities Without Power — Swings"
National Standard GB/T 27689-2011 "Amusement Facilities Without Power — Children's Slides

9.Scalable Partnership

We believe that business is step by step , to cooperate with Pokiddo we can start
From 100㎡ to 20,000㎡: Single parks to multinational chains supported. We believe that as long as our playground project is safe and fun and making money, as long as our team is honest and trustworthy to each other, together we make wonders happen.

Maintenance Made Smarter

Struggling with wear-and-tear? Need maintenance support that keeps up with your busy park? We Deliver:
✔ 48-Hour Predictive Inspections
Spot risks in trampolines, climbing walls, and play zones before they fail—via video calls with our engineers.
✔ Emergency Repairs & Expert Guidance
From frayed net replacements to spring overhauls, we ship certified parts and guide your team through fixes.
✔ Hygiene Upgrades
Swap germ-trapping foam pits for wipe-clean airbag systems, we also supply ball pit wash machine to keep ocean balls clean , foam pit cover to help foam cubes clean and last longer, trampoline mat under foam pit to save your foam pit and make the foam pit safer (parent-approved good ideas post-COVID!).
No two parks are alike. Let’s design a maintenance plan that fits your flow.
 

Parts & Accessories, Zero Hassle

Tired of slow deliveries or mismatched replacements? We Guarantee:
✔ Genuine Parts, Lightning Fast
Need trampoline mats, battle beams, or custom-printed themes? Our factory ships 7 days direct after your confirmation of all details—no middlemen.
✔ “Fix-Anything” Flexibility
We supply parts for any equipment brand. Broken spring from a competitor’s structure? We’ve got you.
✔ Profit-Boosting Add-Ons
Upgrade with interactive LED floors, dance interactive play , interactive play for trampoline park, customzied maze and soft play paddings with giant slides or high altitude rope course —designed in-house.
Why settle for generic? Let’s build your park’s unique personality.

Profit-Driven Playground Upgrades

Ready to attract new crowds or boost per-visit spending? We Transform:
✔ Data-Backed Redesigns
We analyze foot traffic and ROI to replace low-use zones with popular attractions ( run cool and ninjia obstacle courses!).
✔ Seamless Upgrade Plan
Planed seamlessly so as to retrofit your aging structures into Instagram-worthy interactive zones—without closing your doors.
✔ 3D Vision to Reality
Walk through your revamped park via lifelike video renders (free layout plans included!).
Boring playgrounds don’t survive. Let’s future-proof your fun.

Material Certification

Steel Pipe Fitting Baked Paint Chemical Test Report
Steel Wire Rope Chemical Test Report
Steel Wire Rope Chemical Report
Wooden Board Chemical Test Report
Wooden Board Flame Retardant Test Report
EVA Floor Mat Chemical Test Report
EVA Floor Mat Flame Retardant Test Report
Floor Adhesive Flame Retardant Test Report
Ocean Ball Chemical Report - Aode
Ocean Ball Chemical Report
Ocean Ball Flame Retardant Test Report - Aode
Ocean Ball Flame Retardant Test Report
PE Board Chemical Report - Chijian
PU Leather Chemical Test Report
Plastic Parts Chemical Report
PE Board Chemical Test Report
PU Leather Chemical Test Report
PVC Leather Chemical Test Report
PVC Leather Flame Retardant Test Report
Sponge Chemical Test Report - Pin Yu
Bungee Surface Chemical Test Report
Sponge Flame Retardant Test Report - Pin Yu
Bungee Surface Flame Retardant Report (Non-Pokiddo Header)
Sponge Chemical Test Report
Coated Pipe Chemical Report
Sponge Flame Retardant Test Report
Cable Tie Chemical Report
Static Rope Chemical Report - Shenghua
Cable Tie Flame Retardant Test Report
Static Rope Chemical Report
Coated Pipe Chemical Test Report - Le Li
Coated Pipe Flame Retardant Test Report - Le Li
Coated Pipe Flame Retardant Test Report
Enclosure Net Chemical Test Report - Shenghua
Enclosure Net Chemical Test Report
EPE Foam Chemical Test Report

Test Report & Product Certification

Indoor Play Structure AK Certificate (EU Standard EN 1176)
Expansion Test Report (EU Standard EN 15567)
Slide Test Report (EU Standard EN 1176)
Ninja Test Report (TUV Standard 2PfG 2694)
Indoor Play Structure Test Report (EU Standard)
Indoor Play Structure AK Certificate (U.S. Standards ASTM 1487, ASTM 1918)
Slide Test Report (U.S. Standard ASTM)
Trampoline Test Report (EU Standard)
Trampoline AK Certificate (EU Standard EN ISO 23659)
Trampoline Test Report (U.S. Standard)
Trampoline AK Certificate (U.S. Standard ASTM F2970)

Your Park, Our Passion

From urgent bolt replacements to full rebrands, we scale with you. Chat with our playground nerds—24/7 support in 12 languages.  Contact POKIDDO today. Safe play = repeat play = profit play.
Choose Quality, Choose Service, Choose Better Price

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 Ms. Katie Zhang
  info@bettaplay.com
  0086-18968996888
  Yangwan Industrial Area,Qiaoxia Town,Yongjia County, Wenzhou, Zhejiang, China (Mainland)
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